Muhammad Akmal Mohd Anuar

Solutions Engineer · Selangor, Malaysia

Summary

Solutions Engineer with 5+ years in cloud infrastructure, servers and databases, and Microsoft 365, delivering for enterprise clients including Panasonic Manufacturing Malaysia Berhad (PMMA) and Keretapi Tanah Melayu Berhad (KTMB). Cut monthly Azure cost by 20% through VM right-sizing, administered Microsoft 365 for 700+ users, and set up an IT Service Desk achieving a 92% response rate within SLA. Certified Azure Administrator Associate, AWS Solutions Architect – Associate and CCNP Security; currently building hands-on experience with Kubernetes, Docker and GitHub Actions.

Experience

Solutions Engineer, Enovade Sdn Bhd

Jul 2024 – Present

  • Designs and deploys Azure API Management with a self-hosted gateway on an on-premises Kubernetes cluster for a national railway operator, serving approximately 20,000 application programming interface (API) requests per month, with authentication, rate limiting and a Grafana monitoring dashboard; built the cluster after evaluating deployment options through a Docker proof of concept.
  • Administers GitHub Copilot Business subscriptions (29 seats) for two Malaysian financial institutions and a semiconductor manufacturer, covering seat assignment and monthly AI credit usage reports with recommendations.
  • Delivers a Microsoft SQL Server 2025 Enterprise build (production and test instances) for a home appliance manufacturer, from a 24-hour performance baseline and capacity planning through instance tuning, server hardening and client sign-off; also plans and applies SQL Server patch updates with risk assessment and test-environment validation.
  • Plans and tests the migration of the same client's on-premises SharePoint 2019 to SharePoint Online (Microsoft 365) using SPMT, validating scenarios with and without metadata (implementation pending client approval).
  • Builds a GitHub Actions deployment pipeline to Azure Web App for Sym4ny.ai, Enovade's in-house product, and places an Azure Web App behind AWS CloudFront for a client, using header-based rules so the Web App is reachable only through CloudFront.
  • Provides SLA-based technical support for six enterprise clients across multiple industries, and conducts regular vulnerability scanning to identify and report security risks.

IT Executive, Kolej Yayasan UEM

Apr 2022 – Jun 2024

  • Established an IT Service Desk on Jira Service Management with the vendor, achieving a 92% response rate within SLA and defining SLAs to measure performance.
  • Administered Microsoft 365 for 700+ users as the primary point of contact for all IT matters, covering accounts, licenses, groups and access permissions.
  • Achieved a Microsoft Secure Score of 75% by implementing security policies, including strong password policies, MFA and Microsoft Defender for Office 365, and managed users and devices through Microsoft Intune.
  • Led the setup of a new VMware vSphere server environment and deployed the KOHA library management system on a Linux server for on-premises staff and student access.
  • Reviewed and updated the college IT policy to align with industry best practices and regulatory requirements, covering data privacy, cybersecurity, acceptable use and intellectual property.
  • Managed IT budget tracking and project monitoring, and prepared documents for management approval.

Cloud Administrator, PLUS Malaysia Berhad

Jul 2021 – Feb 2022

  • Reduced monthly Microsoft Azure subscription cost by 20% by right-sizing VMs, removing idle and underutilized VMs, and moving inactive development and test VMs to spot instances.
  • Configured and executed monthly Windows Server patching through SCCM, verifying application accessibility after each deployment.
  • Executed failover and fallback in an IT Disaster Recovery (ITDR) simulation, keeping critical systems and data accessible to authorized users.
  • Created and configured a new Active Directory Domain Controller.
  • Provisioned VMs to user requirements and managed internal user access, service accounts and secure remote access for external vendors.
  • Resolved end-user requests and tickets within SLA via phone, email and the ticketing system.

Skills

Cloud Platforms
  • Microsoft Azure (API Management, Cost Optimization, Administration, App Service / Web Apps)
  • AWS (Solutions Architecture, CloudFront CDN)
Servers & Databases
  • Microsoft SQL Server
  • Windows Server
  • VMware vSphere
  • Linux
Identity & Endpoint
  • Microsoft 365 Administration
  • SharePoint migration planning (SPMT)
  • Microsoft Intune
  • Microsoft Entra ID
  • MFA
  • Microsoft Defender for Office 365
  • Active Directory
IT Service Management
  • Jira Service Management
  • SCCM patch management
  • IT Service Desk operations
  • SLA management
  • GitHub Copilot Business administration
Networking & Security
  • Cisco networking/security
  • vulnerability scanning
  • IT Disaster Recovery
  • IT policy development
Containers & CI/CD
  • Kubernetes (on-premises cluster setup)
  • Docker (proof of concept)
  • GitHub Actions
Monitoring
  • Grafana (dashboards)
Other
  • Budget tracking & resource planning
  • technical documentation
  • end-user support

Certifications

Education